
Task force to ensure customer appointments in the event of an external service provider being unavailable
at a production site of an internationally operating energy group
Information on the project
Company:
Production site of an internationally operating energy group
Sector:
Energy
Task
The loss of an external service provider threatened to massively postpone various customer projects. The objective was to avoid penalized contractual penalties.
Result:
- Setting up a control center with all relevant information
- 3 daily stand-up meetings at the start of each shift to determine priorities
- Visibility of all customer projects still to be completed using burn-down charts
- Transfer of external activities to the plant and processing with own personnel
- Daily communication with logistics service providers and customers
- All deadlines were met
- No contractual penalties
- High customer satisfaction
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