Task force to ensure customer appointments in the event of an external service provider being unavailable

at a production site of an internationally operating energy group

Information on the project

Company:
Production site of an internationally operating energy group

Sector:
Energy

Task

The loss of an external service provider threatened to massively postpone various customer projects. The objective was to avoid penalized contractual penalties.

Result:

  • Setting up a control center with all relevant information
  • 3 daily stand-up meetings at the start of each shift to determine priorities
  • Visibility of all customer projects still to be completed using burn-down charts
  • Transfer of external activities to the plant and processing with own personnel
  • Daily communication with logistics service providers and customers
  • All deadlines were met
  • No contractual penalties
  • High customer satisfaction

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